– Why is my video/webcam not working in Zoom meetings?

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Zoom can’t find my camera – Microsoft Community – Fix 1: Check If Your Camera Has Permission to Work with Zoom

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For non-Microsoft Store apps, like Zoom, you’ll need to make sure the toggle for Allow Desktop Apps to Access Your Camera is switched to the On. Press Start then search Settings, select System then About. Some laptops have a privacy switch or a camera shutter key that can be used to turn off your webcam. Make sure you don’t have any other apps open that use your camera. For example, if FaceTime is open and using your camera already, your Zoom app won’t have.
 
 

 

Zoom Doesn’t Recognize my External Camera – Zoom Community.Zoom Not Working? Here’s What to Do. |

 

Report abuse. Details required :. Cancel Submit. Previous Next. John DeV Independent Advisor. I want to apologize if you encountered this issue. I understand you have a problem with your laptop camera.

Did you made any changes recently? What is the make and model of your device? What is your current windows version and edition? Press Start then search Settings, select System then About. Some laptops have a privacy switch or a camera shutter key that can be used to turn off your webcam and prevent it from being used.

Press Start then search command prompt Right click then run as administrator type: msdt. I hope this helps! Please let me know if you have any further concerns. Thanks for your feedback. How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site. In reply to John DeV’s post on May 20, I don’t have a webcam. In reply to SheliaJones-Williams’s post on July 11, I have to take a class using zoom on Monday, I can’t hear them. I have a lenova desktop, new.

In reply to StevensonScotland’s post on July 25, We left a zoom meeting and started another same hour and the camera wasn’t available, c’mon microsoft what gives?

Camera Privacy Switch located at the right side of the laptop Thank you, my girlfriends laptop had an unlabeled switch about the size of a grain of rice on the right side of her laptop like you said. I have tried on different laptops and different USB ports without any luck. The problem is just with Zoom. I can see the virtual background, if selected, but there is no image. No other app is using the camera. Any suggestions? This may be a security setting, where Zoom did not gain permission to access your camera in Windows.

Please check your Windows Camera Privacy Settings and ensure that Zoom is listed as an allowed application – as below:. If that makes no difference, try right-clicking your Zoom icon and choosing Run As Administrator.

There are 4 options under Hardware Acceleration – I deselected all of them together and then one at a time. Still no luck. Is the camera listed in Zoom – and does it just show a blank or grey image if you don’t have Virtual Background?

Or is it not even listed? Are you also looking for Zoom to use the camera for microphone? Could you try selecting a different microphone source in Zoom, then restart Zoom. Can you ensure all those apps and tray icons are fully closed. Then close Zoom fully, including system tray.

Then disconnect and reconnect the camera. Then open Zoom. Could you try downloading the Logitech Webcam Settings app and maybe looking for a default-reset for the camera:. Does the webcam have an LED light on it when in use in other apps – and does that light come on when in Zoom? I am not using the camera for microphone. Camera is listed in Zoom and shows a flickery image when no virtual background is selected see attachment.

The light on camera comes on when selected same as it does on other apps. GoogleMeet and GoToMeeting are not running in the background. I have also switched off Zoom completely and restarted without any luck. There is no option to reset camera in the logitech setting. The setting, however, has two options – Standard and Widescreen. The Standard option gives me the flickery image like the one attached. The widescreen function works fine. One issue could be that Zoom is using the camera as standard and not widescreen not sure if it is a possibility or a setting that I can change – I am just guessing.

Probably this camera is not compatible with zoom. I have this problem too. It looks like Zoom has had this problem for a number of months. I’ve seen no posts about actions to fix. Unfortunately I’m moving away from Zoom as a result. I just uninstalled the current Zoom version and reinstalled version 5. Problem solved! Use google to find downloads of previous versions. My Zoom was working fine until I upgraded. Definitely a Zoom problem. I had to downgrade back to 5.

The camera worked fine before a Zoom update sometime last year. Now, it’s recognized but shows a gray background. Version rollback fixed it. Zoom Community. Supporting a Hybrid-friendly Work Environment Explore products and tools for seamless collaboration across office and home working spaces. Download Zoom Client Keep your Zoom client up to date to access the latest features.

 
 

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